Filing of Complaints/Recommendation/Feedback
December 03, 2023
Requirements
1 . 1. Suggestion/Feedback Form
WHERE TO SECURE: Mayor’s Office
2 . 2. Letter of complaint or call the hotline 8888
WHERE TO SECURE: Requesting Party
Procedures
1 . 1. Accomplished suggestion/ feedback form
AGENCY ACTIONS : Provide suggestion/ feedback form
FEES TO BE PAID: None
PROCESSING TIME: 2 Minutes
PERSON RESPONSIBLE: Senior Admin Assistant III (Office of the Mayor)
2 . 2. Drop at the box the accomplished suggestion/ feedback form or the letter of complaints/ recommendations/ feedback
AGENCY ACTIONS :
2.1 Open the box, evaluate, record and submit the letter of complaints at the Office of the Mayor
2.2 Immediately respond to the complainant investigation and forward the complaint to the respective office for their explanation.
2.3 Prepare a report after the investigation and submit it to the Municipal Mayor.
2.4 Prepare and submit reports to the DILG regarding the findings of the complaints
FEES TO BE PAID: None
PROCESSING TIME: 15 minutes
PERSON RESPONSIBLE:
Senior Admin Assistant III (Office of the Mayor)
Senior Admin Assistant III (Office of the Mayor)
Senior Admin Assistant III (Office of the Mayor) MunicipalMayor Senior Admin Assistant III (Office of the Mayor)